Contact

Effective 6 September 2026.

Email us

hello@furhaps.com — a real person reads it. We aim to reply within one working day.

Good things to include: your order ID if you have one, and your dog's name.

Complaints

Email hello@furhaps.com with what went wrong and enough to identify your order. We answer complaints within 14 calendar days. The full procedure, including out-of-court options, is in our Refund Policy.

Questions about a payment, a receipt or a refund

Purchases are sold by Paddle as merchant of record, so Paddle can help directly with billing, invoices and refunds: help@paddle.com or its buyer-support service, quoting the receipt they emailed you. You can also just email us and we will sort it out.

Who we are

NIP 8171927156 · REGON 180321820
A sole trader registered in Poland's Central Register and Information on Economic Activity (CEIDG).

Your data

Privacy questions and requests go to the same address. Your cookie and advertising choices are under Privacy settings.

Also see: Terms and Conditions · Refund Policy · Privacy Notice